Performance Record
Measured Standards. Documented Accountability.
AIMS tracks operational performance so healthcare clients can evaluate reliability, documentation quality, and service consistency.
Performance Dashboard
Operational Standards at a Glance
Every metric is anchored to an internal service standard reviewed during client operational reviews.
Standard
98%+
On-Time Delivery Rate
Across scheduled route operations
Standard
100%
ePOD Completion
No delivery closes without documentation
Standard
15 Minutes
STAT Dispatch
Target from request confirmation to driver en route
Standard
72 Hours
Incident Resolution
Corrective action communication target
Standard
Tracked Monthly
Client Retention
Reviewed during client service reviews
Documentation note: Performance data is based on AIMS operational history and internal service standards. Documentation may be provided to qualified procurement professionals upon request.
Evaluate AIMS Against Your Vendor Standards.
Request the AIMS performance documentation package or schedule a consultation with our operations leadership.